When will I receive my shipment?
We ship on business days (Saturday, Sunday, and holidays are not business days). Packages ship from Mississippi, Nevada, New Jersey, or Ohio -- we cannot guarantee that any product will ship from a specific warehouse. Expedited Shipping (1-Day Air and 2-Day Air) is the only way to guarantee that you will receive an item within a certain time frame. Delivery estimates for expedited shipping options are listed on the product page for the item in question. All expedited shipments are delivered Monday-Friday.
Ground Shipping typically takes 1-4 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground and 2-Day shipments are delivered Monday-Saturday, with Sunday delivery available in select locations. Commercial ground and 2-Day shipments are delivered Monday-Friday. Make sure to select the proper address type for your address in checkout, as delays may occur if your selection is incorrect.
For APO/FPO addresses, orders typically arrive in 2-4 weeks.
For customers shipping to a PO Box, the order may need to be shipped via FedEx SmartPost. For this reason, expected delivery dates cannot be guaranteed.
Do you ship to my location?
For most products shipping to the contiguous United States, customers may choose Ground, 2-Day Air, or 1-Day Air delivery. We also ship to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground-ship to those states. Any products containing a lithium-ion battery are unable to ship via air delivery and are thus unable to ship outside of the contiguous United States.
Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.
Which items ship immediately?
Most orders ship the same business day your order is placed when you place a valid order before the shipping deadline.
Immediate shipment is available Monday-Friday. A valid order placed before 5 p.m. EST will ship the same day when using Ground or 2-Day shipping. Ground and 2-Day shipping orders placed after 5 p.m. EST will ship the next business day. Many orders using an expedited shipping method (2 Day Air or Next Day Air), and placed before 10 p.m. EST, will ship the same day.
Shipment and availability information updates from our warehouse to our website almost in real time. We are highly confident of the status of each item when you view a page. However, we do not reserve inventory being viewed or even placed in shopping carts, so we cannot guarantee an item's availability until you have placed your order. In particular, if you have been in the checkout area for more than about 10 minutes, we do recommend that you refresh the page to get the most current inventory prior to checking out.
What is a valid order?
A valid order is for a valid item at a valid price, placed with a credit card with complete and verifiable address and other information. Details.
Does immediate shipment mean immediate delivery?
Once an order is shipped, our carriers (Federal Express and UPS) typically guarantee a service time for when the order will be delivered to you. Our carriers have a very good record of delivering at their promised service time. We will ship immediately, and on all items, we will refund expedited shipping charges if the carrier's service levels for your chosen shipping method are not met.
If a product is in stock, is there any reason it will not ship immediately?
Exceptions are very unusual, but here are some examples of reasons that might prevent us from shipping immediately:
- Warehouse, call center, or web operations lose power or telecom connectivity.
- Warehouse, call center, or web operations lose capability due to adverse weather (blizzard), safety threat, or other factors.
What can I do if I don't feel you've lived up to your guarantees?
If you ever feel we have not lived up to any of our guarantees, we want to know about it -- and we want a chance to do right if we agree. Contact Us.